Please feel free to contact us if you have any queries before finalising your purchase. We are happy to advise on fits of different labels, and the fits of certain styles.

Returns For In Store & Phone Ordered Purchases

For purchases made through in our Dunedin store including phone orders: We are happy to exchange items returned within 7 days of the purchase date. Goods must be in perfect unused condition. Please choose carefully, we are unable to offer refunds. No exchanges on (or for) sale goods, lingerie, swimwear or earrings. If goods are faulty we will meet our obligations under the consumer rights act. Any exchange price difference is held as store credit or the customer pays the difference. We do not provide partial refunds if an exchange item is of a lesser value than the original purchase price. A price difference will be issued as store credit only.  If an item has been ordered in especially for you at your request, the sale is final unless options have been discussed at the time of placing your order. 




Steps for exchanging or returning an item….


ONE:  Email us at and let us know why you would like to return or exchange your item.

TWO: We will then issue you with a return authorisation number (RA) via email. This will have a seven-day validation dated from when you received the RA email.  

THREE:  Send the item back to Belle Bird via track and trace at your own cost with..

  • Item in perfection condition and packaged appropriately.
  • Returned within 7 days
  • Addressed as below with your returns number. (RA number) 

ATTN: Online RA: (your returns number)


327 George Street

Dunedin 9016



If you do decide your purchase isn’t right for you we are happy as to swap a size or find you a suitable replacement from within the store.  If we can’t tempt you with another item, store credit can be held or we will give you a full refund (excluding sale items). Refunds will be processed within 7 days of returned items being received. Store credit can be held for 6 months. Please note store credit cannot be converted to a refund in full or in part at a later date.  

Belle Bird must receive the item back for exchange or refund within 7 days in perfect unused condition and store tags still attached. 

Please note: The item must physically be back with us within 7 days of receiving. Eg calling or emailing on day 7 with an intention to return will not be accepted as the item will not be back with us within 7 days. We reserve the right to not accept an item for return/exchange if the condition is in question.  Please choose appropriate packaging, we take no responsibility for items damaged in transit due to packaging issues. Any items returned damaged, soiled, with out tags or past 7 days will be returned to the customer immediately and not accepted as a return. If your item has been held up due to a reason beyond your control please contact us immediately.

If you wish to exchange your item you may pick anything currently in stock from the store. Please note we are unable to order in / purchase products from our suppliers for the purpose of an exchange. We allow up to two exchanges from an original purchase. You can either pick an exchange item or be issued store credit. Store credit is held for 6 months. Store credit is considered part of the exchange process and may only be re-issued once if your exchange items are not right. Please choose carefully, only two exchanges/uses of store credit are allowed from the original purchase.  

 Please note: You must meet the cost of returning items to Belle Bird for exchange or refund. You must use a track and trace option, as we cannot accept any responsibly for items being lost in the post.  Belle Bird will courier back your exchange option. 

New Zealand: Exchange shipping is free (excluding footwear) for full priced goods over $100 being exchange (if an additional exchange is require shipping charges will apply) . Due to the high cost of shipping footwear, a shipping fee of $10 will apply if a size exchange in required. Sale goods and those under $100 will incur a $6.50 shipping charge for an exchange to be sent out. If 2nd exchanged is required on full priced goods there will be a shipping fee of $6.50 in N.Z. and rest of the world as below. 

Australia: $25 NZ for Australian customers on all exchanges.

Rest of world: $45 for all other international customers on all exchanges. 



IMPORTANT: In the event of a refund you will be refunded the full amount of the item excluding the shipping costs incurred to us when goods were initially shipped to you. 

Any partial refund on a return will be less the shipping costs incurred to Belle Bird when the first item was sent to you. 


 SALE ITEMS. We can exchange sale items but no refunds, please choose carefully.  For hygiene reasons we are also unable to accept returns on swimwear, lingerie, earrings or any beauty products – please choose carefully. A sale item is defined as any item with a discount from the full price, including 'flash sale' items with a temporary reduction in price. 

If you are returning an item purchased in a 'flash sale' (temporary reduction in price) for an exchange you effectively have store credit for what ever amount was spent. A sale price is not applied to the exchange item if the sale has ended. (unless it has been permanently reduced in price or you are wanting a size exchange. If a size has to be ordered in for you this is not at a sale price). 

Please note Belle Bird store credit cannot be converted to a refund in full or in part at a later date. Store credit can not be converted into or used to purchase vouchers. 

There will be a standard shipping charge on sales items being exchanged. $6.50 within N.Z. $25 to Australia & $50 rest of the world. 

We do not accept returns/exchanges through our Dunedin store for items purchased on-line and visa-versa. 

PRE ORDERS. We are happy to exchange your pre-order if its not right but are unable to offer a refund. Please choose carefully before selecting your pre-order. 

Returns with AfterPay or LayBuy. The same returns policy applies as above on returns & exchanges. If you have purchased a sale item on AfterPay or LayBuy we only offer store credit or exchange if the item was not right. You will need to continue to make your payments to AfterPay or LayBy and an online store credit will be set up for you or we will arrange an exchange. We can't offer refunds because  AfterPay or LayBuy has been used as the payment method. As with all returns, a credit or exchange value will exclude the shipping cost. 

NB: The refund processing time may be longer if you have paid with AfterPay or LayBy. We process all refunds at our end within 7 days of receiving goods back. Once we have sent the refund request off to LayBuy or AfterPay their settlement time may be 3-5 days from then. 

If you have paid with LayBuy or AfterPay and returned goods for a refunds please be aware that two payments may be made before the refund is finalised and cancelled with LayBy or AfterPay. This may occur because of the 7 day return period and then 7 days for refunds to be processed once we have received goods back. 

Warranted  goods.

In the event your item is faulty please email us on and clearly explain the fault and we will issue a Return Authority number.  We cannot accept items that have faulted due to general wear & tear or misuse. General wear & tear includes pulls and pilings in fabrics. All jewellery is delicate we cannot accept returns where jewellery has caught on something causing it to break.

If your item is faulty due to a manufacturing issue we will either repair or replace it. If a repair or replacement is not appropriate for you particular fault, we will issue on-line store credit.

All items must be returned with receipt and via track & trace, and the returns form.